Terms and Conditions

These Terms and Conditions, together with any other written information we brought to your attention during the process of confirming your booking, apply to your booking with HESESAFAR.COM. Please read the Terms and Conditions carefully prior to utilizing HESESAFAR.COM website and making any bookings. You consent to the Terms and Conditions when you use the Site, without qualification. If you do not agree with any portion of the Terms and Conditions, you cannot utilize the website in any method or make a booking.

All communications concerning customer service or your booking needs to be sent to HESESAFAR.COM , Unit 1, No. 118 Sepehr Ave., Shahrak e Gharb,TEHRAN / IRAN or drop an email to:info@hesesafar.com or support@hesesafar.com or Call Center +98 21 43903

CONTRACT

When making your reservation we, as a representative, would organize it for you to come into an agreement with the principal(s) or other supplier(s) such as tour operator / airline / cruise firm / lodging firm etc. as mentioned on your receipt(s). We could reserve you a holiday deal, in which instance you would hold one agreement with the principal, or we could reserve the services that make up your trip with various principals or suppliers, in which instance you would have different agreements with every one of them.

As a representative, we take no accountability for the actions or cuts of the principal(s) or supplier(s) or for the services offered by them. The principal’s(s’) or supplier’s(s’) Terms & Conditions would relate to your reservation and we suggest that you read them cautiously as they do hold significant details about your reservations. Kindly request for copies of these if you do not possess them.

BOOKING

Passengers must make sure that all the names and timings are accurate as per their passports provided and alterations may incur additional charges.

During a booking, all details will be read back to you and the respective details will be confirmed with the principal(s) or the supplier(s). On receipt of all travel documents please check whether the details such as names, dates and timings are accurate and advise us immediately if any revisions to be done. Also, please be noted that all the tickets supplied are non-refundable, non-changeable and non-transferable unless otherwise stated.

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other particular persons who are a part of the provision of your travel arrangements. Further, if required by any authorities, or as required by law, the information may be provided to public authorities such as customs or immigration. This applies to any sensitive information that you provide such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other particular persons who are a part of the provision of your travel arrangements. Further, if required by any authorities, or as required by law, the information may be provided to public authorities such as customs or immigration. This applies to any sensitive information that you provide such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

Airfares are promised upon ticketing only. If there would be any problem with the payment, we would inform you as soon as possible via email and/or phone.

The free baggage allowance offered to the passenger differs based on the route, class/cabin seating and as per the norms of the Individual airline. Airlines might charge an extra fee for checked-in baggage, additional baggage or other voluntary services.

Passengers need to be at the airport 3 hours prior to the departure as tickets could not be refunded or changed because of a no show at the airport.

Passengers are held accountable for all their travel documentation plus visas. Visas might be needed for the whole journey both for the destination and/or transit. Visas need to be acquired prior to the ticket been issued. and that the travel itinerary is correct. Changes might not be allowed after the tickets are

CONFIRMATION

After the booking confirmed by HESESAFAR.COM . We will send you confirmation invoice by email or post detailing all the services you have booked with us.

It is your responsibility to check all details on the confirmation invoice. If there is any error you must let us know immediately.

PAYMENT

Any bookings made less than 12 weeks before departure, required full payment at the time of confirmation.

Once deposit or full payment received. HESESAFAR.COM Ltd will send you an ATOL certificate along with a confirmation invoice.

HESESAFAR.COM Ltd reserves the right to refuse any booking.

Customers are required to pay an instalment or the whole amount at the time of booking. If only a part payment is made, the balance has to be paid on or before the stipulated due date which is 12 weeks prior departure. Failing to do so may result in cancellation of the booking by the principal(s) or supplier(s). No reminder or final demand will be issued by HESESAFAR.COM.

This may involve cancellation fees set out in their Terms and Conditions. Unless otherwise mentioned in the booking conditions or advised all the amount paid for the bookings will be held on behalf of the principal(s) or supplier(s) concerned.

Written cancellation or amendment request to be sent by you and it will not take effect until received by us. Upon your book cancellation or amendments, the principal(s) or supplier(s) may charge the cancellation or amendment fee as per their Terms and Conditions (which may be at times the 100% of the total cost).

CANCELLATION and AMENDMENT

Written cancellation or amendment request to be sent by you and it will not take effect until received by us. Upon your book cancellation or amendments, the principal(s) or supplier(s) may charge the cancellation or amendment fee as per their Terms and Conditions (which may be at times the 100% of the total cost).

If you want to alter any item, other than expanding the number of persons in your party/booking, you would have to pay a modification fee of per booking, including the airline/supplier charges (if any).

After ticket issuance, many of the airlines do not permit modifications.

INSURANCE

If the insurance is provided by us, please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you. Failing to do so may affect the insurance cover.

Important Note

We are not responsible for changes which arise as a result of situations outside of our control such as technical or maintenance problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.

IF YOU CHANGE YOUR TRAVEL ARRANGEMENT

Any alterations to your travel arrangements notified by you less than ten weeks before departure date will be treated as a cancellation of your original booking. The new arrangements including name changes will be regarded as an entirely new booking. In each of the above a revised invoice will be sent showing the new details and as appropriate the amendment charges and any additional charges.

If you wish to cancel a confirmed booking this must be done in writing by the lead passenger and/or the passenger who booked the holiday on behalf of the party. These instructions should be supplied to our administration department. Cancellation takes effect from the date we receive such a letter or fax or email. Cancellation charges will be calculated according cancellation hotel condition

UNUSED SERVICES

No refund will be due to you in respect of Non-used of any part of the travel arrangements made for you.

YOUR CONDUCT

HESESAFAR.COM and its providers of flights and accommodation reserve the right in our absolute discretion to terminate your holiday arrangements without notice should your behavior be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.

Naturally, you are subject to local laws and must respect local culture, customs and dress code. Using or possessing drugs of any kind may result in a jail sentence. If you cause, or appear likely to cause, damage or distress to others or to property, either ourselves or the supplier concerned (air carrier, hotel or ground handler, etc.) may terminate their services on the spot without refund or compensation.

BROCHURE & WEBSITE ACCURACY

Caria Holidays go to great lengths to ensure that the information contained on its website is correct. All descriptions and photographs are accurate to the best of our knowledge, but may be subject to change. We will endeavor to advise you of any changes, but cannot be held responsible for incidents beyond our control. Our accommodation star ratings are provided by the ministry of tourism country and may not reflect expected levels of decor, ambiance or service.

Facilities in the hotel description will normally be available and are given by us in all good faith. However, some of these may be withdrawn or restricted at times like low seasons depending on demand and occupancy, otherwise at the discretion of hotel management. There will be some facilities offered by a hotel which are subject to a local charge directly payable to the hotel. These fees are totally at the manager's discretion. Rooms are reserved in accordance with international hotels agreements, from 2pm to 12 noon from the day of your departure from your country to endure that a room is available for you upon arrival.

Please note that with night flights this may entail vacating your room at 12 noon on the day of you departure and only actually occupying your room for 1 nights. Most hotels can provide luggage storage and shower facilities and for a small charge payable to the hotel you may be able to keep of your room until departure. This arrangement is made directly with the hotel and is subject to availability as your accommodation contract expires at 12 noon accordingly.

LOCALLY PURCHASED SERVICES & EXCURSIONS

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. Your contract will be with the operator of the excursion or tour and not with us; in this case, we are not responsible for anything that happens during the course of its provision by the excursion operator and you will be bound by the local operator's terms and conditions of booking.

DELIVERY OF DOCUMENTS

All documents (e.g. invoices/tickets/Insurance policies) that require to be send after booking finish. Once documents are send to you, no liability will be accepted by Hese safar.com unless if the loss of documents are caused due to our negligence. In such instances if the tickets or other documents need to be reissued, all the costs should be borne by you. You may request for delivery by other means if necessary. However, this might involve additional costs.

PASSPORTS, VISAS AND HEALTH

Though we can provide general information about the passport and visa requirements related to your trip, it is your responsibility to get them confirmed from the relevant Embassies and/or Consulates.

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel

We recommend that you check passport and visa entry requirements before booking your holiday. Please note that some countries require that your passport is valid for a minimum period after the return date (typically 6 months).